HOW WE ARE HANDLING COVID-19
Everything you need to know about our delivery experience during the Coronavirus (COVID-19) outbreak.
Our delivery service is fully operational across Canada.
We have organized our shipping to be affordable, fast, and communicative. The ongoing uncertainty surrounding COVID-19 doesn’t change that, but there are a few things that we’re doing a little differently.
Much our product is in stock, ready to be shipped to you from one of our local warehouses. So, if you’re looking to make your space a little more comfortable right now, we’ve got what you need to do that.
To help ensure the health and safety of our customers, our team, and the broader community we’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:
- We’ll deliver your item(s) to the front door of your house or apartment
- We’ll knock/buzz, and will greet you at your door while maintaining a 2 meter social distance
- Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery
Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.
In-Room and Assembly Services
We’ve temporarily disabled all in-room shipping options to best ensure we can maintain a social distance during your delivery. If you’ve recently placed an order and requested in-room or in-room plus assembly delivery service, you’ll be refunded the upgraded service fees to the original payment method on your order.
Delivery network status
Our delivery service is currently fully operational across Canada.
Disruptions may occur, and our team will get in touch with affected customers to let them know, and we’ll continue to work to deliver those orders as quickly as possible. We’ll also keep this page updated and list any areas with service interruptions.YOUR COMMITMENT
For the safety of our staff and other customers, we trust that if you have a scheduled delivery you’ll get in touch with us if you’re experiencing any flu-like symptoms and need to be in isolation. We’re more than happy to hold your order and complete the delivery at a later date.