Shopping with us:
Shop online by product in our store. If you need assistance placing an order, please call us at 306-234-2732 Monday through Friday between 10:00 AM and 6:00 PM (Central Time) or email us at firstname.lastname@example.org for assistance.
We do offer COM service on many of our furnishings.Will my order be taxed?
We all have to pay the government... Tax will be applied to your purchases in accordance with CRA governance.What are my payment options?
We accept MasterCard and Visa. All purchases are billed in Canadian Dollars.Do you offer trade discounts?
Yes. We offer discounts to qualified Hospitality, Trade + Contract professionals. Please visit our page for more information.Who designs your products?
Long story short? Many people. Please visit the designers section of our website for more information. If you have further questions, please feel free to contact us.Are your products environmentally friendly?
Absolutely, and this is something we take much pride in.
Shipping and Delivery:
How long will it take to receive my order?
If the product is in stock and if you reside within Saskatoon City Limits, your product could arrive in 48 hours or less. Special order items, COM, and custom orders, will take approximately 4 - 8 weeks. If an item is out of stock, you will be informed during the ordering process and have the option to place a back order.How are your products shipped?
Products are shipped via Canada Post or common carrier, best method (a freight company) depending on the overall weight of your order. If your order is shipped via common carrier, you will be contacted one to two days in advance to schedule a Monday through Friday curbside delivery appointment, as you will need to be present to sign for the order.
To inquire about expedited shipping options or to receive an expedited shipping quote, please call Customer Service at 306-934-2732 or email email@example.com for assistance.What is curbside delivery?
Unless you live in the fine city of Saskatoon, our standard method of delivery is curbside. This means you must meet the delivery truck in front of your shipping destination and may have to assist in unloading your products from the truck. You will receive a call one-to-two days in advance to schedule a delivery.What is Inside Delivery?
Inside Delivery is a Saskatoon City Limits service that includes the placement of items inside your home or business. You will receive a call 1-2 days in advance to schedule a delivery and also a call on the day of. This delivery service is currently only available within Saskatoon City Limits. Inside Delivery does not include the assembly of products or the moving of pre-existing items.Do you offer assembly?
We do not offer assembly services.Where do you ship?
We can ship Canada-wide. If you would like to inquire about additional international shipping options, please email us at firstname.lastname@example.org for assistance.How much does shipping cost?
We try to keep shipping rates as low as possible. We do not own our own shipping company and we absorb a minimum 50% of the shipping in an effort to keep costs to you as low as possible. Standard shipping rates are based on total weight and volume. If you would like more information on shipping please contact us at email@example.com. If you are shipping to the U.S. or internationally, additional fees will apply.How do I find the status of my order?
Order status updates are communicated via email. If you have created an account, you will find additional information regarding your purchase by logging into the My Account section of this site. If you need additional assistance, please email us at firstname.lastname@example.org.
If you would like to return your purchase you must contact us within 14 days of receiving the item. If the product is damaged or defective we will issue a full refund for the order once we have received the item at our warehouse. The product must be unassembled and in its original packaging. If the return is not due to damage or defect you are responsible for the initial shipping charge as well as the shipping cost back to us. Please email us at email@example.com for assistance.How do I find the status of my order?
Updates to your order’s status will be communicated via email. Additional information regarding your purchase is located in the My Account area of this site. If you need additional assistance, please email us at firstname.lastname@example.org.Why should I create an account?
Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Area by being the first to hear about events and discount opportunities.Do you offer fabric and/or color swatches?
We are working on this. Please email email@example.com to arrange for sample swatches.I am missing product assembly instructions.
Please email us at firstname.lastname@example.org to receive assembly instructions.What if something arrives damaged?
Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.My order was missing parts. What do I do?
How do I contact you?